5 Ways Online Communities Drive Offline Behavior

Posted by Katie Edmondson, 23 May 2012

Online social media is essential for any business hoping to gain favor among today’s consumers. An active Facebook page can mean the difference between serious buzz and being ignored. But for all their amazing qualities, do online communities really drive offline behavior? We say yes. There are plenty of innovative techniques for pushing consumers to act outside the digital sphere and providing results. Here are five of our favorite examples, pulled from a variety of areas.

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Do likes really matter??

Why There’s More to Facebook Pages than ‘Likes’

Posted by Katie Edmondson, 22 Mar 2012

The most successful brands on Facebook Pages aren't the ones you'd think. If I told you that Coca-Cola’s Facebook Page has an engagement rate of less than one percent, would you believe me? Well, it’s true. After calculating the ratio of Coke’s total Likes to total engagement (“Talking About This”), the Page clocks in at a meager score of 0.7%.

But this is not unusually low for Facebook Pages; in fact, it’s quite average. Most brands are very successful in generating Likes but fail to keep their fans talking. When it comes to real success for a brand on Facebook, in the end, engagement numbers mean a lot more than total Likes—a number that often speaks more to the size of the brand’s media buy and not to the quality of their content. As such, Talking About This is actually a far more valuable metric and tool than total Likes are. Here’s why.

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