Why Telemarketers are the Worst Brand Storytellers

There’s a certain feeling I get, and I’m sure we all get, when I answer the telephone and am greeted by a telemarketer. There are a few feelings, actually. Sort of like the five stages of grief.

First, I feel a bit foolish, as if I’d been tricked into picking up the phone. This is especially true when it’s a number I don’t recognize yet I answer anyway on the off chance that it’s an emergency. From there I get impatient. I have no idea how long this person wants to keep me on the phone and I immediately start thinking about all the other things I have to do instead of listen to their sales pitch. Surprisingly, I then feel empathetic, since I too am a marketer (albeit one with a very different approach to sales) and wouldn’t want someone hanging up on me while I’m just doing my job. It isn’t long before I become angry, having been interrupted by an unwelcomed marketer of a product I surely don’t need. If they won’t let me get a word in edgewise, after trying to politely say “Thanks but no thanks” I will hang up.

That’s one end of the spectrum—the absolute worst way to be sold a product or service.


What Craft Beer Can Teach Your Brand About Storytelling

Why are craft beer companies so great at telling their stories? Simple: because these scrappy upstarts actually have stories to tell—often they were built from the ground up on the basis of those stories. Companies like Stone Brewing Co. and New Belgium Brewing Company that started small but have grown successful haven’t forgotten the reasons they began in the first place—and it shows.

But now Big Beer is out to eat their lunch: Anheuser Busch InBev, SABMiller and other companies believe they can fool distinguished suds sippers into drinking imitation craft brands by enticing them with brand stories that ignore the companies’ true origins. Will it work? Time will tell, but there's already a great divide between the authentic and inauthentic brands.